Terms of Use (Acceptable Use)

Version 2026-09-25

Ecoglow Hub is an internal system for authorised Ecoglow staff and contractors only.

Authorised access

Accounts are issued by an administrator. Keep your password and authenticator to yourself, and never share your login or let anyone else use your session. You get only the access your work needs.

Acceptable use

• Use the system only for legitimate Ecoglow business.
• Only look at the information you need for your work. Don't try to get round permissions or reach records you haven't been given.
• Don't export, copy or share personal data (residents', colleagues' or contractors') except as your job requires.
• Enter information accurately and honestly, including times, attendance, costs and invoices.
• Report any suspected data breach, lost device or security problem straight away to [security@ecoglow.uk.com].

Activity records and monitoring

To keep the system secure and the records reliable, Ecoglow Hub records what is done in it and when: sign-in times, the date and time of every change with who made it and what changed, attendance and visit times, and exports. These records can be reviewed by authorised managers and used in investigations. The Privacy Notice below explains exactly what is recorded, why, and for how long.

Misuse

Misuse may lead to your access being removed and to disciplinary or legal action.

Data accuracy

Take reasonable care to keep records accurate. Anything the system can't match or thinks is wrong is shown in the Data Review queue so it can be corrected in the app — never edit the source files directly.

Availability

The system is provided on a best-efforts basis. Ecoglow may suspend access for maintenance or security.

Changes to these terms

If these terms or the Privacy Notice change, you'll be asked to read and accept the new version before you can carry on using the system. Questions: [it@ecoglow.uk.com].